Name of company

PEW CREW LTD

Company No:

12804684

Privacy and Cookies Policy

Effective Date: October 2024

This Privacy and Cookies Policy outlines how [PEW CREW Ltd] ("we," "our," or "us") collects, uses, and protects your personal data when you visit and interact with our website [Website URL] ("Website"). We are committed to ensuring that your privacy is protected, and we comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data when you use our Website:

1.1 Personal Data You Provide Directly:
- **Contact Information:** such as your name, email address, phone number, and any other details you submit via our contact forms or sign-up forms.
-Account Information:** if you register an account, we collect your username, password, and related details.
-Payment Information:** if you make a purchase, we may collect payment details through our secure payment provider.

 1.2 Information Collected Automatically:
- **Technical Data:** including your IP address, browser type, operating system, and device information.
- **Usage Data:** information about your browsing actions and patterns, such as pages you visited, the time spent on our Website, and the links you clicked.

2. How We Use Your Information

We use your personal data for the following purposes:

- **Providing and improving our services:** to respond to your inquiries, process transactions, and enhance user experience.
- **Marketing and communications:** to send you newsletters, promotional offers, or other updates, where you have consented.
- **Website analytics:** to monitor website traffic, improve our content and user experience, and analyze trends.

3. Legal Basis for Processing Your Information

Under the GDPR, we rely on the following legal bases to process your personal data:

- **Consent:** where you have provided explicit consent (e.g., to receive marketing emails).
- **Contract:** where processing is necessary for the performance of a contract with you (e.g., processing a purchase).
- **Legitimate Interests:** where processing is necessary for our legitimate business purposes, provided that these interests are not overridden by your rights.
- **Compliance with Legal Obligations:** where we are required to process personal data to comply with UK laws and regulations.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your personal data with:

- **Service providers and business partners:** such as payment processors, email service providers, and web hosting providers, for the purpose of operating our Website.
- **Legal authorities:** if required to do so by law or in response to valid requests from public authorities.

 5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

- **Right to access:** request a copy of the personal data we hold about you.
- **Right to rectification:** request correction of inaccurate or incomplete data.
- **Right to erasure ("right to be forgotten"):** request the deletion of your personal data.
- **Right to restrict processing:** request that we limit the processing of your data in certain circumstances.
- **Right to data portability:** request a copy of your data in a machine-readable format.
- **Right to object:** object to the processing of your data for direct marketing or other legitimate interests.

To exercise any of these rights, please contact us at [Contact Email Address].

 7. Cookies Policy

Our Website uses cookies to distinguish you from other users and improve your experience. A cookie is a small text file placed on your device when you visit our Website.

### 7.1 Types of Cookies We Use:

- **Strictly Necessary Cookies:** These are essential for the operation of our Website.
- **Performance Cookies:** These allow us to track user behavior and improve our Website's performance.
- **Functionality Cookies:** These remember your preferences and enable personalized features.
- **Targeting/Advertising Cookies:** These are used to deliver relevant ads based on your browsing habits.

### 7.2 Managing Cookies:

You can manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect your ability to use some features of our Website.

For more information on how to manage cookies, please visit [Link to Cookie Management Info or External Resource].

 8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.

 9. Data Security

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data from unauthorised access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for the latest information on our privacy practices.

 11. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy or how we handle your personal data, please contact us at:

- **Email** Gloucesterwellnesscentre@gmail.com